Comments on: How to deal when they hate your design

By: Marnie B

Marnie B — Thu, 18 Mar 2010 02:08:29 +0000

Thanks for the comments guys.

Silviya, you’re absolutely right. You can’t get every design right every time – it’d get boring if it worked that way, don’t you think?

By: Silviya

Silviya — Sun, 14 Mar 2010 07:09:56 +0000

Great article! That’s one of the things people prefer not to talk about. But it happens to everyone.

By: Duane

Duane — Sun, 14 Mar 2010 05:21:32 +0000

Great post, Marnie. The key is communication. If there is an open dialogue between the designer and the client throughout the process, the likely hood of the client absolutely hating your work will be minimized.
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By: Marnie B

Marnie B — Thu, 11 Mar 2010 23:21:50 +0000

Thanks Kirsty and David.

Kirsty, how do you handle it with your resume clients? Do you run through a similar process?

By: uberVU - social comments

uberVU - social comments — Thu, 11 Mar 2010 20:39:39 +0000

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By: David Airey

David Airey — Thu, 11 Mar 2010 08:56:50 +0000

Great tips, Marnie. Empathy for the client is one of a designer’s most important tools.
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By: Kirsty

Kirsty — Thu, 11 Mar 2010 06:34:42 +0000

I agree, great advice! I’m not a designer but I do know what it’s like when you’ve put so much work in for a client and they either don’t ‘get it’ or it’s just not ‘to their taste’. While it doesn’t happen often, I do get that with the occasional resume client from time to time. I think your advice on how to deal with this is spot on.

Anything like design (or in my case, writing) is subjective and everyone does have different taste – still I find that what works best for me is picking up the phone and explaining why I chose to use that font, and why I recommend they don’t put their resume on blue paper with clouds in the background, or why I chose to pick up on a certain point and not another, they usually turn around and start looking at it from their target audience’s POV, not their own!
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By: Marnie Bergan

Marnie Bergan — Thu, 11 Mar 2010 06:03:32 +0000

Thanks Justin! My thoughts exactly – if you follow the brief, you’ll usually nail it. I’ve had a few instances though where the client hasn’t given a correct brief. If I hadn’t taken the opportunity to ask them why they hated the design, I wouldn’t have found out what I was working to was no longer right.

Thanks for the comment. M

By: Justin Roberts

Justin Roberts — Thu, 11 Mar 2010 05:55:45 +0000

Great advice Marnie! You hit the nail on the head with this. Scrapping the design is the worst thing you could you, all your work goes to waist! The designer should base the concept on the clients guidance so anything that is created should be on the right track if you’ve interpreted the guidance correctly.You are better off working through it and maybe making some adjustments based on their feedback. Eventually you’ll get there.

Getting offended is just counter productive. Use the clients negative comments to create a better design next time.

Justin – Big Click Studios
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